Frequently Asked Questions
The machines are always operated by our attendants if hired with one. Exceptions will apply to sweet carts / Pick and mix stands and some popcorn machine packages where you have the option to hire them without an attendant.
No. We arrive early to set up so you get the entire rental time to enjoy your party or event. If you are having a Surprise party please type in comment section on invoice so we can plan accordingly.
Depending on the number of services you hire we may be there 30 minutes to 1 hour before our booking starts.
For dry hire services like Sweet Cart this will be delivered and setup as at a time requested by you as long as we’re not busy with other bookings.
We do have tight delivery and collection schedules sometimes so please make sure that Dry Hire items are ready for collection on time.
You can either call us or fill in our online form. Once we’ve agreed all the details you’ll receive an invoice which can be paid online or over the phone.
Payment must always be made up to 7 days before the event. You will receive an invoice which can be paid either online or over the phone. We accept Visa ,Master Cards , American Express ,Bac’s payment and Paypal. We do not accept cash on the day.
We can setup outside during the summer only if is not windy ,is a nice warm day and we have access to a power supply. We don’t supply generators.
In the event that you cancel your booking/order, cancellation fees will be charged as detailed below:
– Over 30 days – Full refund will be issued
– Under 30 days/4 weeks – £100 / week cancelation fee.
Yes, we cover all Towns in Greater London ( Acton ,Aldwych ,Archway ,
Barking ,Barkingside, Barnes, Battersea, Bayswater, Beckenham, Beckton ,Belgravia ,Belvedere ,Bermondsey, Bethnal Green, Biggin Hill , Blackfen ,Blackheath ,Bloomsbury, Bounds Green, Bow ,Brixton, Brockley, Bromley, Brompton, Burnt Oak ,Camberwell, Camden ,Carshalton, Beeches , Catford, Central London, Chelsea, Chingford ,Chislehurst ,Chiswick ,Clapham ,Cockfosters ,Colindale, Colliers Wood ,Cricklewood ,Crouch End ,Croydon, Crystal Palace ,Deptford, Docklands ,Ealing ,East Dulwich, Edmonton, Elephant & Castle ,Eltham ,Erith, Euston ,Finchley ,Finsbury Park, Forest Hill, Fulham, Golders Green ,Greenwich ,Hackney ,Hammersmith ,Hampstead, Harlesden , Harrow, Harold Hill ,Harringay ,Heathrow Airport ,Hendon ,Herne Hill ,Heston, Highbury, Highgate, Holloway , Honor Oak Park, Hook ,Hornchurch ,Hornsey ,Ickenham ,Islington, Kennington, Kensal Rise ,Kensington ,Kentish Town ,Kidbrooke ,Kilburn, Lee, Lewisham, Leytonstone, Maida Vale ,Manor Park, Mill Hill ,Mitcham ,Mornington Crescent ,Muswell Hill ,Neasden ,New Cross, New Malden ,Norbury ,Northolt ,Notting Hill Gate ,Orpington ,Palmers Green, Peckham, Penge, Petts Wood, Plumstead, Pratt’s Bottom, Primrose Hill ,Putney ,Richmond ,Romford ,Rotherhithe ,Royal Oak ,Ruislip , Shepherds Bush, Shoreditch, Sidcup, South Bank, Southall ,Southwark, Spitalfields, St Johns Wood, Stanmore, Stockwell ,Stoke Newington, Stratford, Streatham, Thamesmead, Tooting, Tottenham, Tottenham Court Road, Tufnell Park, Tulse Hill, Turnpike Lane, Upminster, Vauxhall, Walford, Waltham Cross, Walthamstow, Wanstead, Waterloo, West Hampstead, Westbourne Park, Whitechapel, Whitton, Wimbledon ,Wood Green ,Woolwich.
Also, Inner London boroughs and Outer London boroughs:
Camden ,Greenwich, Hackney, Hammersmith and Fulham, Islington, Royal Borough of Kensington and Chelsea, Lambeth, Lewisham, Southwark, Tower Hamlets, Wandsworth, Westminster, Barking and Dagenham, Barnet, Bexley, Brent, Bromley, Croydon, Ealing, Enfield, Haringey, Harrow ,Havering, Hillingdon, Hounslow, Kingston upon Thames, Merton, Newham, Redbridge, Richmond upon Thames, Sutton and Waltham Forest.
A swell as the home counties: Hertfordshire, Bedfordshire, Buckinghamshire, Berkshire, Surrey, Essex and Kent.
Yes. We have £10 million public liability insurance which can be found for download on our website.
Yes. All our machines are PAT tested periodically and comply with Health and Safety at Work Act of 1974, Electricity at Work Regulations of 1989, Provision and Use of Work Equipment regulations of 1998 and the Management of Health and Safety at Work regulations of 1999.
Yes we do. We hold a Level 2 Certificate in Food Safety and Hygiene.
Yes we can provide you with health and safety at work risk assessments if necessary.
Yes , all our attendants have current DBS checks.
Yes 5%-15% off will apply depending on the number of services you hire.
We bring down everything we need for your booking as in supplies , tables and extension cables .We may need access to water sometimes and always need access to power so please make sure our carts aren’t positioned to far from a socket.